Privacy notice

Go Yonder Coaching Limited

Effective Date: 15th July 2024

1. Introduction

Welcome to Go Yonder Coaching. I am committed to protecting and respecting your privacy. When this notice refers to 'we', it refers to me as the sole director of the company. This Privacy Notice explains how I collect, use, and store your personal data when you use my services.

2. Data We Collect

I may collect and process the following personal data about you:

  • Name

  • Contact Details (email address, phone number, postal address)

  • Details of Coaching Sessions (notes and communications related to the services provided)

3. How I Collect Your Data

I collect personal data in the following ways:

  • Directly from You: When you provide your information through registration forms, during coaching sessions, via email, or over the phone.

  • From Communications: Through email, phone, or other means when you communicate with me regarding my services.

4. How I Use Your Data

I use your personal data for the following purposes:

  • To Provide Coaching Services: I use your contact details and information related to your coaching sessions to deliver my services.

  • Marketing and Newsletters: With your consent, I may use your email address to send you updates about my services, marketing materials, and newsletters.

  • Legal and Insurance Purposes: I am required to retain minimal data for 7 years for insurance purposes.

  • Coaching Supervision: To improve the quality of my services, I may discuss anonymized details of coaching sessions in coaching supervision sessions.

5. Legal Basis for Processing Your Data

I process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing your data is necessary for the performance of the contract I have with you to provide coaching services.

  • Consent: I rely on your consent to send you marketing materials and newsletters. You can withdraw your consent at any time by emailing me at elaine@goyondercoaching.com

  • Legal Obligation: I retain minimal data for 7 years to comply with insurance requirements.

6. Data Retention

I will retain your personal data as follows:

  • Coaching Services Data: For the duration of our coaching relationship and for up to 7 years after our last interaction to comply with insurance requirements.

  • Marketing Data: Until you withdraw your consent.

7. Data Sharing

I do not share your personal data with third parties except as required by law or as necessary to provide my services.

8. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: You have the right to request a copy of the personal data I hold about you.

  • Rectification: You have the right to request correction of any inaccurate or incomplete data.

  • Erasure: You have the right to request deletion of your personal data, subject to my legal obligations.

  • Restriction: You have the right to request the restriction of processing of your personal data.

  • Data Portability: You have the right to request transfer of your data to another service provider.

  • Objection: You have the right to object to the processing of your data for direct marketing purposes.

9. Data Security

I take the security of your personal data seriously and use appropriate technical and organizational measures to protect it.

10. Cookies

My website uses cookies as part of the user website experience. Cookies are small files saved to the user’s computer’s hard drive that track, save, and store information about the user’s interactions and usage of the website.  You can control and manage cookies through your browser settings.

11. Changes to This Privacy Notice

I may update this Privacy Notice from time to time. I will notify you of any changes by posting the new Privacy Notice on my website.

12. Contact Me

If you have any questions or concerns about this Privacy Notice or my data processing practices, please contact me at:

Go Yonder Coaching
elaine@goyondercoaching.com

Complaints

If you are not satisfied with my response to your complaint or believe my processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk